Join us!

We are looking for an friendly, energetic team player to join our team as a customer support associate. This is a great entry-level position for someone who has a technical background, or is eager to obtain one through self-learning.

Who we are

We are a growing team focused on building products and experiences that improve the way people interact with their health. We strive to build good products using the lens of technology, empathy, community and education to drive decisions about our solutions.

Who you are

You bring a great attitude and high energy to work every day. You are reliable and resourceful. You enjoy collaborating with others. You believe in customer experience and reflect a friendly and respectful tone in all communications. You're comfortable and savvy using computers and applications to solve problems.

What you’ll do

You'll handle various activities including, but not limited to:

  • Support users with issues on our web and mobile apps (iOS and Android)

  • Respond to customer questions and issues via our web helpdesk

  • Keep our knowledge base and FAQs up to date with new product releases and changes

  • Debug issues and create reproducible steps for the technical team

  • Collect user feedback and serve as a customer advocate to the product team

  • Manage our helpdesk software and ensure turnaround time is within our published time-frames

  • Provide quality assurance testing for new web and mobile product releases

  • Manage, respond to, and relay information from reviews from the App store and Google Play

Qualifications

  • Excellent written and verbal communication skills.

  • Be a saavy web and mobile user (iOS or Android).

  • Be able to type at least 60WPM and navigate the web in an efficient manner.

  • Be knowledgeable of web and browser technologies to debug user issues.

  • Be organized and able to manage/prioritize multiple tasks concurrently.

  • Be proactive, independent, and self-motivated.

We value soft-skills, deep empathy, passion, work ethic and leadership skills. We are more interested in how you'll complement the team.

What we can offer:

In addition to being part of a growing and dynamic team, you’ll be offered a competitive salary, health insurance and paid vacation time.


Send us an email at info@stridekick.com with your resume.

Direct applicants only, no third-party staffing inquiries please.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.