Join us!

We are looking for a Customer Success Manager to dedicate themselves to ensuring success for Stridekick’s rapidly growing client base across multiple sizes and industries.

Who we are

We are a growing team focused on building products and experiences that improve the way people engage with their health. We strive to build great products using the lens of technology, empathy, community and education to drive decisions about our solutions.

Who you are

You bring a great attitude and high energy to work every day. You are reliable and resourceful. You enjoy collaborating with others. You believe in customer experience and reflect a friendly and respectful tone in all communications. You're comfortable and savvy using computers and applications to solve problems. You’re a wearer of multiple hats and are always willing to lend a helping hand wherever necessary.

What you’ll do

You'll handle various activities including, but not limited to:

  • Develop an in-depth understanding of the needs and objectives of each Stridekick client.

  • Custom tailor and execute an onboarding plan to fit each client. Facilitate online technical training sessions and support clients through the on-boarding process.

  • Establish and maintain a positive relationship with clients.

  • Elicit feedback from customers about product functionality/usability and act as the client advocate internally for the growth of Stridekick’s for-group experience.

  • Continuously focus on identifying opportunities to optimize support delivery process, bring forward ideas to improve efficiency and scale.

  • Coach clients to ensure they are leveraging all available resources and program best practices.

  • Design wellness programming guides and promote these with clients.

  • Create processes to gather data and metrics to prove client retention, satisfaction and upsell goals are being met.

Qualifications

  • Past experience with customer success, training, and/or customer service that involved a strategical level of support, process, design and implementation.

  • Strong communication and interpersonal skills, with the ability to resolve conflict and encourage honest dialogue.

  • Ability to generate new ideas, iterate on various processes, and share thoughts and ideas in a team setting.

  • A self-motivated and driven attitude where you will work towards achieving new goals (with a focus on retention and account growth).

We are looking for someone who can think about the big picture, be metrics driven and constantly be focused on building business value. We also value soft-skills, deep empathy, passion, work ethic and leadership skills. We are interested in how you'll complement the team above all.

What we can offer:

In addition to being part of a growing and dynamic team, you’ll be offered a competitive salary, health insurance and paid vacation time.


Send us an email at info@stridekick.com with your resume.

Direct applicants only, no third-party staffing inquiries please.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.